Shipping Policy

At Proundfur, we work with trusted third-party suppliers and fulfillment partners to deliver practical pet-care products directly to customers.

Order Processing

Orders are usually processed within 1-5 business days after payment is confirmed. Processing times may vary during high-demand periods, supplier delays, holidays, or inventory checks.

Estimated Delivery Times

Because products may ship directly from third-party suppliers, delivery times can vary by product, destination, carrier availability, customs processing, and supplier location. Typical delivery estimates may range from 7-20 business days after processing, but some orders may arrive sooner or take longer.

Multiple Shipments

If your order includes multiple products, items may ship separately from different fulfillment partners. You may receive more than one tracking number.

Tracking

When tracking is available, you will receive tracking information by email. Tracking updates may take several days to appear after shipment.

Incorrect Addresses

Please make sure your shipping address is correct before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided at checkout.

Lost, Delayed, or Damaged Orders

If your order appears lost, delayed, or damaged, contact us with your order number and photos if applicable. We will help coordinate the issue with the supplier or carrier when possible.