Return Policy

We want you to feel confident shopping with Proundfur. Because our products are fulfilled by third-party suppliers, return eligibility can vary by product condition, supplier requirements, and order status.

Return Window

Please contact us within 30 days of delivery if you have an issue with your order. Include your order number, the email used at checkout, and photos or videos if the item arrived damaged, defective, or incorrect.

Eligible Issues

We can help review issues such as damaged items, incorrect items, missing items, or products that arrive materially different from the product page.

Non-Returnable Situations

We may not be able to accept returns for used pet products, hygiene-sensitive items, items damaged by normal use, customer ordering mistakes, incorrect addresses, or items returned without prior approval.

How Returns Are Handled

When you contact us, we will review your request and coordinate with the third-party supplier when needed. Depending on the case, the resolution may include a replacement, refund, partial refund, or return instructions.

Return Shipping

If a return is approved, we will provide instructions. Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Refund Timing

Approved refunds are processed back to the original payment method. Your bank, card provider, or payment provider may take additional time to post the refund.