Frequently Asked Questions

What is Proundfur?

Proundfur is a pet-care store focused on practical products for grooming, shedding, furniture protection, comfort, and everyday pet-owner problems.

Do you manufacture the products?

No. Proundfur is an independent product sourcing and marketing platform. Many products are fulfilled by third-party suppliers or logistics partners.

How long does shipping take?

Orders are usually processed within 1-5 business days. Delivery times vary by product, supplier, carrier, and destination. Typical delivery estimates may range from 7-20 business days after processing, but some orders can take longer.

Will I receive tracking?

When tracking is available, tracking details will be sent by email. Tracking updates may take a few days to appear after shipment.

Why did my items arrive separately?

Some products may ship from different suppliers or fulfillment locations, so one order can arrive in multiple packages.

Can I return an item?

Please contact us within 30 days of delivery if there is a problem with your order. Return eligibility depends on the item condition, supplier requirements, and the reason for the request.

Are your products safe for every pet?

Every pet is different. Always supervise pets when introducing a new product, choose the correct size, and discontinue use if the product becomes damaged or unsuitable. Our products are not a replacement for veterinary advice.

How do I contact support?

Email us at contact@proundfur.com with your order number and the email used at checkout.

Can I checkout directly inside ChatGPT?

Our intended flow is AI discovery to Shopify product page to Shopify checkout. This helps keep checkout centralized and avoids additional checkout fees where possible.